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BILLING AND SHIPPING

Are GST and shipping fees included?
Yes, the prices are inclusive of GST and shipping fees. There are no further costs. 

What about international shipping?
Unfortunately, The BooksActually Box is not available for international customers. Yet.

TRACKING YOUR PACKAGE

Do I get to track my box?
When your box is sent out, we will follow up with an order number. With that order number, you can email us to track your box!

MANAGING YOUR ACCOUNT

How do I change my subscription?
Drop us an email and we’ll take it from there!

How can I cancel my subscription?
The BooksActually Box, unfortunately, cannot be cancelled or refunded. Upon choosing your curated box, payment is made in full at checkout. It'd be a shame for you to leave us, so we hope you stick around! Let us know if you have any questions regarding this policy at booksellers@booksactually.com

Need more help with your account?
Drop us a line at booksellers@booksactually.com

OUR GUARANTEE AND REFUND POLICY

OUR GUARANTEE TO OUR CUSTOMERS
Our team put all our effort into creating a great box experience for you. We guarantee that the value of the box will always be greater than the amount you paid for it. We hope you enjoy your box as much as we love making it!

BILLING POLICY
Your credit card will be charged at the time of purchase. We do not keep private information pertaining to your credit card or any other modes of payment we accept.

RETURNS/REFUNDS POLICY
Unfortunately, we are not able to accept returns. If you received a defective product or are missing a product in your box, please contact us at booksellers@booksactually.com and we'll gladly do everything we can do to resolve the situation.

CHANGE OF ADDRESS POLICY
Every box is tied to a specific shipping address that you’ve entered. If you want to change the address associated with a box, please do so before the box is scheduled to ship. We are not responsible for sending you an additional box if you forget to update your shipping address and have relocated.

BECOMING A VENDOR PARTNER

How do I get my amazing products into a BooksActually Box?
If you manufacture or sell great products and want to be featured in a BooksActually Box, fill out our interest form here.

The boxes we used are 100% recyclable. We encourage you to re-use them, or recycle them at your nearest recycling point.

Let's give the earth the love it deserves!